Marko Holm
Technical work • Device service • IT • Logistics • Production
Profile
Versatile technical professional and Information Technology student with an electronics and telecommunications background, more than a decade of professional mobile-device repair experience, and additional experience in warehouse, logistics, production and customer-facing work. My strengths are hands-on troubleshooting, careful work, learning new systems quickly and taking responsibility for a finished result.
Key information
Suitable roles
Core competence
Technical service
- Fault diagnosis and systematic troubleshooting
- Phone, tablet and computer repair
- Disassembly and component replacement
- Testing and quality assurance
- Warranty-service workflows
IT & hardware
- Strong everyday computer and operating-system skills
- Hardware installation and troubleshooting
- Linux, networking and firewall experience
- Comfortable learning new software and systems
- Basic scripting and SQL knowledge
Logistics & production
- Warehouse and service logistics
- Receiving, handling and material flow
- Strong practical forklift skills
- Production experience in several industries
- Comfortable with practical and physical work
Working style
- Careful and methodical
- Practical problem-solver
- Independent learner
- Customer-facing experience
- Responsibility for quality and completion
Work experience
Resete Oy — mobile-device service, warehouse, logistics and customer service
15 May 2023 – presentAssigned to establish a functioning Samsung mobile-device warranty-service operation in Tampere alongside the employer's existing Helsinki operation, and bring the Tampere service into day-to-day use.
Aito Support Oy — mobile-device service
26 Oct 2020 – 12 May 2023Digiman Oy — mobile-device service, warehouse, logistics and customer service
2 Feb 2016 – 21 Oct 2020SCF-Huolto Oy / Studentwork Sharper — logistics, warehouse and mobile-device service
18 Feb 2013 – 23 Dec 2014Earlier production and logistics experience
2006–2008Production, warehouse and logistics work at Brugg-Pema, Hydroll Oy, Lillbacka Powerco Oy and Junkkari Muovi Oy, plus shorter assignments in several fields. The broader background also includes wood-industry and other industrial work.
Device service experience
Warranty-service experience with Sony, Caterpillar, Nokia, Microsoft, Samsung, Huawei, Apple and OnePlus devices. Outside warranty work, experience covers a broad range of mobile devices sold in Finland, as well as computers.
Education
University-level Information Technology studies
CurrentOngoing studies supporting broader IT and technical competence.
Järviseudun ammatti-instituutti — vocational qualification in electrical engineering
12 Aug 2001 – 18 May 2005Electronics and telecommunications technician.
Selected practical projects
- Self-built Ubuntu multi-user server environment, backups and home infrastructure.
- Electric-bike electronics, component integration and troubleshooting.
- Battery-controller communication investigation with a self-made software tool.
- Long-term hands-on computer, electronics and device-building projects.
Working approach
- I troubleshoot from observations rather than guesses.
- I learn new systems quickly through practical use.
- I work comfortably with tools, components, software and physical equipment.
- I value clear processes and a finished, tested result.
- I can work independently while communicating clearly with colleagues and customers.
- I am open to a wide range of permanent full-time technical and practical roles.