Technical troubleshooting
Long-term hands-on experience identifying faults, repairing devices, replacing components, testing results and working systematically from symptoms to root cause.
PORTFOLIO / CV
Technical skills.
Practical experience.
Versatile technical professional and Information Technology student with a background in electronics and telecommunications, more than a decade of professional device repair experience, and additional experience in logistics, production and customer-facing work.
Device repairIT & hardwareLogisticsProductionCustomer service
Contactmarko.holm@hotmail.com
Core strengths
A broad practical background with strong technical problem-solving at the centre.
Repair & quality
Professional repair experience with phones, tablets and computers, including warranty processes, documentation and quality assurance. In my current role, I was assigned to establish a functioning Samsung mobile-device warranty-service operation in Tampere alongside the employer's existing Helsinki operation.
Logistics & material flow
Experience in warehouse, central-service logistics, receiving, handling and wood, plastics and other industrial environments. Strong practical forklift skills and a B driving licence.
IT & digital skills
Strong everyday computer skills across operating systems, hardware, networks and software. I am comfortable learning new systems and solving technical issues independently.
Customer-facing work
Experience combining technical work with customer service, service workflows and clear communication about devices, faults and next steps.
Hands-on working style
Comfortable in practical environments where reliability, careful work, learning by doing and taking responsibility for the finished result matter.
Experience at a glance
10+ yearsprofessional device repair
20+ yearsbroad working-life experience
25+ yearsdaily computer and English use
B licenceplus strong practical forklift skills
Where I add value
A practical technical background is useful across roles in service, IT, logistics, production and customer-facing work.
Technical service
More than a decade in mobile-device service and repair.
- Fault diagnosis, disassembly, component replacement and final testing.
- Warranty-service experience across major device manufacturers.
- Work that requires accuracy, repeatability and responsibility for quality.
Warehouse & logistics
Experience from warehouse, service logistics and material-flow work.
- Receiving, handling, internal logistics and production support.
- Strong practical forklift skills; licence can be renewed when required.
Production
Earlier work in wood, plastics, metal-industry and other production environments.
- Used to practical work, changing tasks and learning processes quickly.
- Comfortable with tools, components and physical work.
Technical projects
IT, electronics and building projects strengthen my ability to understand systems beyond a single job title.
- Self-built Ubuntu server environment and home infrastructure.
- Electric-bike electronics, component integration and troubleshooting.
- Independent technical investigation and small software tools.
Direction
Technical and practical roles
I am open to permanent full-time roles where technical understanding, careful hands-on work, troubleshooting, logistics, production or customer-facing service are useful. My strongest fit is in work where practical responsibility and problem-solving matter more than a narrow job title.
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